At Vexa, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and related services.
Please read this policy carefully. If you do not agree with the terms of this privacy policy, please do not use the application.
Information We Collect
Personal Information You Provide
When you register for an account, we collect:
- Account Information: Your name, email address, phone number, and password
- Profile Information: Profile photo, location, and bio (optional)
- Organization Information: If you register as an organization, we collect your organization name, registration number, address, description, and contact details
Information Collected Automatically
When you use the app, we automatically collect:
- Device Information: Device type, operating system, and unique device identifiers
- Usage Data: How you interact with the app, features you use, and time spent on the app
- Location Data: With your permission, we collect location information to show nearby donations and organizations
Donation Information
When you create or request donations, we collect:
- Photos and descriptions of items
- Pickup location and availability
- Communication between donors and organizations
How We Use Your Information
We use the information we collect to:
- Create and manage your account
- Connect donors with organizations
- Facilitate donation transactions and communication
- Send you notifications about donation requests and updates
- Improve our services and develop new features
- Ensure the security and integrity of our platform
- Comply with legal obligations
Sharing Your Information
We share your information in the following circumstances:
Between Users
When a donation request is accepted, we share contact information between the donor and organization to facilitate pickup. This includes:
- Donor's name, phone number, and email
- Organization's name, address, and contact details
Service Providers
We may share information with third-party service providers who perform services on our behalf, such as:
- Cloud storage and hosting (Firebase/Google Cloud)
- Email delivery services
- Push notification services
- Analytics providers
Legal Requirements
We may disclose your information if required by law or if we believe disclosure is necessary to:
- Comply with legal process
- Protect our rights and property
- Prevent fraud or illegal activities
- Protect the safety of users or the public
Data Security
We implement appropriate technical and organizational measures to protect your personal information, including:
- Encryption of data in transit and at rest
- Secure authentication mechanisms
- Regular security assessments
- Access controls and monitoring
However, no method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
Data Retention
We retain your personal information for as long as your account is active or as needed to provide services. You can request deletion of your account and associated data at any time through the app settings.
Some information may be retained for longer periods as required by law or for legitimate business purposes, such as:
- Transaction records for accounting purposes
- Information needed for legal claims or disputes
- Aggregated, anonymized data for analytics
Your Rights
Depending on your location, you may have the following rights:
- Access: Request a copy of your personal data
- Correction: Request correction of inaccurate data
- Deletion: Request deletion of your data
- Portability: Request transfer of your data
- Objection: Object to certain processing of your data
- Withdraw Consent: Withdraw consent where processing is based on consent
To exercise these rights, contact us at sahayak005@gmail.com.
Children's Privacy
Vexa is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.
Third-Party Services
Our app may contain links to third-party websites or integrate with third-party services (such as Google Sign-In). We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date. Your continued use of the app after changes constitutes acceptance of the updated policy.
Contact Us
If you have questions or concerns about this Privacy Policy or our data practices, please contact us:
- Email: sahayak005@gmail.com
- Support: sahayak005@gmail.com